TERMS & CONDITIONS

These terms and conditions apply to customers who buy products or services frombjornaxen.com. 
 

GENERAL 

To shop on bjornaxen.com you must be at least 18 years old or have permission from a parent or guardian. 
 

We reserve the right for any price alterations, delivery delays or products selling out. 

Your privacy is important to us. We process your personal data in accordance with the General Data Protection Regulation (GDPR). Here you can read our integrity policy. 
 

PAYMENT, PRICES, AND OFFERS 

You can pay in the way indicated on the site. Björn Axén has the right to charge in connection with the order. Björn Axén reserves the right not to offer all payment methods, or to change the payment method if the one you have chosen for some reason does not work at the time of purchase. 
 

All prices include 19% VAT. Shipping costs may apply. 
 

ORDER CONFIRMATION 

If your order was successful, a confirmation email will be sent to the email adress you provided. If you have not received your confirmation within 30 minutes, check your spam folder or contact us via customersupport@bjornaxen.se. 
 

DELAYED OR MISSING PARCEL 

We want to make sure you are completely satisfied with your purchase. If your order is delayed or has been damaged during transport, please contact us via customersupport@bjornaxen.se as soon as possible and we will do everything we can to assist you. 
 

DELIVERY 

Partial Delivery 
We do not offer partial delivery. If any of your products are out of stock, your entire order will be cancelled. If we need to cancel your order, one of our customer service representatives will contact you as soon as possible. Naturally, we will help you place a new order and find the right replacement product. 
 

COMPLAINTS 

Please email customersupport@bjornaxen.se with any complaints about products purchased via our online store. Include information about faults with your product and provide your name, telephone number and email address. 
 

Sometimes we will ask you to return the product to us, so make sure you hold on to the product until your complaint has been processed.  
 

Once we have approved your complaint, we will reimburse you the full cost of your products, any shipping fees and return postage within 30 days. 
 

If you have any complaints about a Björn Axén product purchased from one of our resellers, please contact the reseller. Contact information will be available on the reseller’s website. 
 

ALLERGIC REACTIONS 

We want you to feel confident and well informed before purchasing any of our products. Detailed ingredient lists, usage instructions, and additional product information can be found on each product page. 
 

If you are unsure about a product’s ingredients, contact us via customersupport@bjornaxen.se before using it and we will answer any questions you may have. 
 

COMPLAINTS

If you have a complaint regarding a product or service purchased from Björn Axén, please contact our customer service in the first instance so that we can try to resolve the matter directly. 

Consumers may also have the right to use alternative dispute resolution procedures or other dispute resolution mechanisms available under applicable consumer protection laws.

CHANGES TO PURCHASE TERMS AND CONDITIONS

Björn Axén reserves the right to update these Terms and Conditions from time to time. Any changes will apply only to purchases made after the updated version has been published on our website.